Privacy Policy

Last updated: June 2026

Who we are

This website is operated by Lucy Jones, a Registered Nutritionist trading as Lutrition. In this policy, “we”, “us” and “our” refer to Lutrition and The Freelance Nutritionist Collective (TFNC), both operated by Lucy Jones.

Data controller: Lucy Jones
Website: www.lutrition.co.uk
Email: lucy@lutrition.co.uk

We are committed to protecting your personal data and handling it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What we do and what data we collect

This policy covers three ways you might interact with us:

1. Mailing list (Lutrition)

If you sign up to the Lutrition mailing list via our website, we collect your name and email address.

We use this to send you nutrition content, updates, and information about our services. Our lawful basis is consent — you can unsubscribe at any time using the link in any email, or by contacting us at lucy@lutrition.co.uk.

We use Mailchimp to manage our mailing list. Your data is stored on Mailchimp’s servers. For more information, see Mailchimp’s privacy policy.

2. Discovery call bookings (Lutrition)

If you book a complimentary discovery call, we collect your name, email address, phone number, and a brief reason for booking.

We use this to confirm and manage your appointment, and to follow up afterwards if relevant. Our lawful basis is legitimate interests. We retain this information for 12 months, after which it is securely deleted.

Discovery calls are booked via Calendly. Your booking data is stored on Calendly’s servers. For more information, see Calendly’s privacy policy.

Appointments are conducted via Zoom. We use Zoom’s AI note taker feature, which automatically transcribes and summarises the conversation. This means the content of your call — which may include personal and health-related information — is processed by Zoom’s AI. By attending a call with us, you acknowledge this processing. If you would prefer the AI note taker to be disabled for your call, please let us know in advance and we will accommodate this.

3. One-to-one nutrition clients (Lutrition)

If you become a client, the data we collect from you — including health information, food diaries, medical history, and consultation notes — is covered by the client agreement and terms and conditions you sign at the point of onboarding. That agreement sets out in detail how we collect, use, and store your data as a client.

Appointments are conducted via Zoom. We use Zoom’s AI note taker feature, which automatically transcribes and summarises the conversation. This means the content of your appointments — which will include personal and health-related information — is processed by Zoom’s AI. If you would prefer the AI note taker to be disabled for your appointments, please let us know and we will accommodate this.

If you have questions about how we handle your client data, please contact us at lucy@lutrition.co.uk.

4. The Freelance Nutritionist Collective (TFNC) membership

If you join TFNC (www.lutrition.co.uk/tfnc), we collect the following during sign-up and as part of your membership:

• Name and email address — for your membership account and communications

• Payment information — processed securely by our third-party payment provider; we do not store your card details

• Phone number — collected optionally if you choose to join our members-only WhatsApp group; you are not required to join the group as part of your membership

• Communications — messages sent via our members-only WhatsApp group or by email

We use this data to manage your membership, send you information about sessions and resources, and communicate with you as a member. Our lawful basis is contract performance (your membership agreement) and, for marketing communications, consent.

We use the following platforms to run TFNC: - Mailchimp — for member email communications - Zoom — for live sessions (sessions may be recorded; you will be notified in advance) - YouTube / Vimeo — for hosting recorded session content - WhatsApp — for the members-only community group

Please note that by joining the WhatsApp group, your name and phone number will be visible to other members. We ask all members to keep group content confidential, but we cannot control how third parties handle information shared in the group.

5. Website enquiries

If you contact us via a form on our website or by email, we collect whatever information you choose to share (typically your name, email address, and the content of your message). We use this to respond to your enquiry. Our lawful basis is legitimate interests.

How long we keep your data

Type of data

Retention period

Mailing list data

Until you unsubscribe

Client records (held under client agreement)

8 years from end of client relationship

TFNC membership data

Duration of membership, plus 2 years

General enquiry correspondence

3 years

Website analytics data

26 months

After these periods, your data is securely deleted.

Who else sees your data

We do not sell your personal data. We share it only with the third-party service providers listed above (Mailchimp, Zoom, YouTube/Vimeo, WhatsApp, and our payment processor), who are required to keep it secure and process it only for the purposes we specify.

We may also disclose your data if required to do so by law, or to protect the safety of any individual.

Transfers outside the UK

Some of our third-party providers (including Mailchimp and Zoom) operate in the US and other countries outside the UK. Where this is the case, we ensure appropriate safeguards are in place to protect your data in line with UK GDPR requirements.

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Correct any inaccurate or incomplete data

• Erase your data in certain circumstances

• Restrict how we process your data in certain circumstances

• Object to processing based on legitimate interests

• Data portability — receive your data in a structured, commonly used format

• Withdraw consent at any time where we rely on consent as our lawful basis

To exercise any of these rights, please contact us at lucy@lutrition.co.uk. We will respond within one month.

Cookies

Our website uses cookies to help it function and to understand how visitors use it.

We use:

• Essential cookies — necessary for the website to work

• Analytics cookies — to understand how visitors use our site (e.g. via Google Analytics). These are only set with your consent.

You can manage or withdraw your consent to non-essential cookies at any time via the cookie banner on our website, or through your browser settings.

Links to other websites

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to read their privacy policies.

Data Protection Complaints

If you have any concerns about how we use your personal information, you can submit a complaint to us by:

• Email: lucy@lutrition.co.uk

We will acknowledge your complaint and investigate it as soon as reasonably practicable.

If you remain dissatisfied after we have responded, you have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO):

Information Commissioner’s Office (ICO)
Website: www.ico.org.uk
Helpline: 0303 123 1113